Placing an Order

1. Made to Order

All Ikonik Luxury Furniture pieces are crafted to order, ensuring each piece meets our exacting standards of quality and craftsmanship.

Given the handcrafted nature of our products, subtle variations in finish, texture, and tone are inherent and reflect the artisanal character of each piece—no two items are exactly alike.

Standard production time is approximately 4 weeks from order confirmation. Larger or more complex orders may require additional production time— arrangements will be communicated at the time of purchase.

2. How to Place an Order

Online Orders (via our website)

• Browse our collection and select your desired items
• Add items to your cart and proceed to checkout
• Full payment (100%) is required at the time of purchase for all online orders
• You will receive an order confirmation email once your payment has been processed

Sales Enquiries & Larger Orders

• For bespoke requirements, bulk orders, or trade enquiries, contact our sales team directly at sales@ikonik.co.za
• A 60% deposit is required upfront, with the remaining 40% due upon dispatch of your order
• Our team will work with you to confirm specifications, lead times, and delivery arrangements

3. Payment

We accept a range of secure payment methods including:

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

All transactions are processed securely with industry-standard encryption.

For orders placed via our sales team, payment can be arranged via EFT (electronic funds transfer)—banking details will be provided upon request.

You may notice a temporary authorisation hold on your card after purchase—this is a standard fraud prevention measure and will be released by your bank within 3–7 business days.

4. Order Cancellations & Modifications

Orders may be cancelled within 24 hours of placement, provided that the procurement process has not yet commenced.

Once production has begun, orders cannot be cancelled, modified, or refunded.

To request a cancellation, contact us immediately at sales@ikonik.co.za with your order number.

Refunds for eligible cancellations will be processed within 7–10 business days to the original payment method.

5. Preparing for Delivery

It is your responsibility to ensure that all furniture items will fit through access points such as doorways, stairways, hallways, and corridors into the desired location.

Please measure your spaces carefully before placing your order, paying particular attention to:

• Door widths and heights
• Staircase dimensions and turning points
• Hallway and corridor widths
• Elevator dimensions (if applicable)

Ikonik Luxury Furniture cannot be held responsible for items that do not fit through access points at the delivery address.

For delivery details, fees, and zones, please refer to our Delivery page.

6. Product Images & Display

We make every effort to display product colours, textures, and finishes as accurately as possible.

However, actual colours and finishes may vary slightly from what is displayed on screen due to differences in monitor settings, screen resolution, and lighting conditions.

If colour accuracy is critical to your decision, we recommend requesting a sample or visiting our showroom where available.

For product-specific enquiries, contact us at sales@ikonik.co.za.

7. Product Availability & Pricing

We make every effort to display the most current and accurate product availability information.

• All prices are listed in South African Rand (ZAR) and are inclusive of VAT
• Prices are subject to change without prior notice
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund
• You will be notified via email if there are any changes to product availability that affect your order