Question 1

What is Ikonik Luxury Furniture?

Accepted Answer

Ikonik Luxury Furniture is a South African luxury furniture brand specialising in made-to-order indoor and outdoor pieces. Every item is crafted with considered materials and meticulous attention to detail, designed for those who value quality, longevity, and understated elegance in their living spaces.

Question 2

Where are you based?

Accepted Answer

We are based in KwaZulu-Natal, South Africa. Our address is 100 Boston Road, Merrivale, Howick, 3201, KZN. From here, we design, coordinate production, and manage delivery across the country.

Question 3

Do you have a showroom?

Accepted Answer

We currently operate as an online-first brand. This allows us to invest in materials and craftsmanship rather than retail overheads. If you would like to view specific pieces or materials, please contact us at sales@ikonik.co.za and we will do our best to accommodate a viewing by appointment.

Question 4

Can I see products in person before ordering?

Accepted Answer

While we do not have a permanent showroom, we are happy to arrange viewings of material samples and, where available, display pieces by appointment. Please reach out to our team to discuss your needs.

Question 5

How do I contact you?

Accepted Answer

You can reach us by email at sales@ikonik.co.za, or via the Contact Us page on our website. We aim to respond to all enquiries within one business day.

Question 6

Do you attend trade shows?

Accepted Answer

Yes, we participate in select design and furniture exhibitions throughout the year. Follow our social channels or subscribe to our newsletter to stay informed about upcoming events where you can experience our collection in person.

Question 7

What sets Ikonik apart from other furniture brands?

Accepted Answer

Every Ikonik piece is made to order, which means no mass production and no compromises. We work with carefully sourced materials, offer fabric customisation on many pieces, and focus on timeless design over trends. Our direct-to-consumer model means you receive exceptional quality without the traditional retail markup.

Question 8

How do I place an order?

Accepted Answer

Browse our collection, select your preferred piece and any fabric or finish options, then add it to your cart. Complete your purchase at checkout using your preferred payment method. You will receive an order confirmation email with your reference number shortly after.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, and EFT (electronic funds transfer). All card payments are processed through our secure, encrypted payment gateway.

Question 10

Is payment required upfront?

Accepted Answer

For standard online orders, full payment is required at checkout. This allows us to begin sourcing materials and scheduling production of your made-to-order piece immediately.

Question 11

Can I pay in instalments for larger orders?

Accepted Answer

For substantial orders, we offer a 60/40 payment split: 60% deposit to commence production and 40% due before delivery. This option is available by direct arrangement. Please email sales@ikonik.co.za with your order details and we will set this up for you.

Question 12

Will I receive an order confirmation?

Accepted Answer

Yes. Once your order is placed, you will receive an email confirmation with your order reference, a summary of items, and estimated production timeline. If you do not receive this within an hour, please check your spam folder or contact us.

Question 13

Can I modify my order after placing it?

Accepted Answer

Because our furniture is made to order, modifications depend on production status. If materials have not yet been procured, we will do our best to accommodate changes. Please contact us as soon as possible at sales@ikonik.co.za with your order reference.

Question 14

How do I know my payment is secure?

Accepted Answer

All transactions on our website are protected by SSL encryption and processed through PCI-compliant payment providers. Your card details are never stored on our servers.

Question 15

Do your prices include VAT?

Accepted Answer

Yes, all prices displayed on our website are inclusive of 15% VAT. Delivery is charged separately and will be calculated at checkout based on your location.

Question 16

How long does delivery take?

Accepted Answer

As all our furniture is made to order, please allow 4 to 6 weeks from the date of purchase for production and delivery. We will keep you informed of progress and confirm a delivery date once your piece is ready.

Question 17

Do you deliver nationwide?

Accepted Answer

Yes, we deliver to all major centres across South Africa. Delivery to remote areas may take slightly longer and may incur additional charges. Your delivery fee will be calculated at checkout.

Question 18

How much does delivery cost?

Accepted Answer

Delivery fees are calculated based on the size and weight of your order and your delivery address. The fee will be displayed at checkout before you complete your purchase. For a quote in advance, please contact us with your location and the items you are interested in.

Question 19

Can I track my order?

Accepted Answer

Once your order has been dispatched, we will send you a confirmation email with tracking details where available. For production updates before dispatch, you are welcome to contact us with your order reference number.

Question 20

Do I need to be home for delivery?

Accepted Answer

Yes, an adult must be present to receive the delivery and inspect the furniture upon arrival. Our delivery team will contact you in advance to arrange a convenient time window.

Question 21

Do you deliver internationally?

Accepted Answer

International delivery is available by direct arrangement. Please email sales@ikonik.co.za with your location and the pieces you are interested in, and we will provide a tailored quote including shipping, customs, and any applicable import duties.

Question 22

What happens if I am not available on the delivery date?

Accepted Answer

If you cannot be present on the scheduled date, please let us know at least 48 hours in advance and we will reschedule at no additional cost. Failed deliveries due to no-show may incur a redelivery fee.

Question 23

Can I specify a delivery date?

Accepted Answer

We will do our best to accommodate preferred delivery dates. Once your piece is ready, our logistics team will contact you to confirm a mutually convenient date and time window.

Question 24

How do I care for my wooden furniture?

Accepted Answer

Dust regularly with a soft, dry cloth. Avoid placing hot items directly on surfaces and use coasters to prevent ring marks. For deeper cleaning, wipe with a slightly damp cloth and dry immediately. We recommend treating wooden surfaces with a quality furniture oil or wax every 6 to 12 months to maintain their lustre. For detailed guidance, please contact us.

Question 25

How do I care for upholstered pieces?

Accepted Answer

Vacuum upholstery regularly using a soft brush attachment to remove dust and debris. Blot spills immediately with a clean, dry cloth rather than rubbing. For specific fabric care, refer to the care label on your piece or contact us for guidance on your particular fabric choice.

Question 26

Can indoor furniture be used outdoors?

Accepted Answer

Our indoor and outdoor collections are designed for their specific environments. Indoor furniture is not treated to withstand moisture, UV exposure, or temperature fluctuations. Using indoor pieces outdoors will void the warranty and is likely to cause damage.

Question 27

How do I protect my furniture from sun damage?

Accepted Answer

Prolonged direct sunlight can cause fading and drying of both wood and fabric. Where possible, position furniture away from direct sunlight or use blinds and curtains during peak sun hours. For outdoor pieces, our materials are selected for UV resistance, but covers are still recommended during extended periods of non-use.

Question 28

What cleaning products should I avoid?

Accepted Answer

Avoid harsh chemical cleaners, bleach, ammonia-based products, and abrasive scouring pads. These can strip finishes, discolour fabrics, and damage surfaces permanently. Stick to mild, pH-neutral cleaners and soft cloths.

Question 29

Do you offer fabric protection treatments?

Accepted Answer

We can apply fabric protection treatments to upholstered pieces upon request. This adds a stain-resistant barrier that makes cleaning easier and helps preserve the fabric. Please enquire at the time of ordering if you would like this added to your piece.

Question 30

What does the warranty cover?

Accepted Answer

Our warranty covers defects in materials and workmanship under normal domestic use. This includes structural failures, faulty joints, and manufacturing irregularities that affect the function or integrity of the piece.

Question 31

How long is the warranty period?

Accepted Answer

All Ikonik Luxury Furniture pieces carry a 2-year warranty from the date of delivery. This covers manufacturing defects as described in our Warranty Policy.

Question 32

What is NOT covered by the warranty?

Accepted Answer

Warranty does not cover: normal wear and tear from everyday use; fading or discolouration from sun or UV exposure; damage caused by misuse, accidents, or neglect; alterations or repairs made by third parties; use of indoor furniture in outdoor environments; natural variations in wood grain, colour, or texture (these are characteristics of genuine materials, not defects).

Question 33

Can I return or exchange my order?

Accepted Answer

Because our furniture is made to order using materials specifically procured for your piece, items are non-returnable once production has commenced. We encourage you to review product details, dimensions, and fabric options carefully before placing your order. If you have any questions, our team is happy to help before you commit.

Question 34

What if my furniture arrives damaged?

Accepted Answer

We take great care in packaging and delivering your furniture, but if your piece arrives damaged, please report it within 48 hours of delivery. You will need to provide your order reference or invoice number, clear photographs of the damage, and a brief description of the issue. Email these to sales@ikonik.co.za and we will arrange a repair or replacement as appropriate.

Question 35

How do I make a warranty claim?

Accepted Answer

Contact us at sales@ikonik.co.za with your order reference, photographs of the defect, and a description of the issue. Our team will assess the claim and respond within 3 to 5 business days with the next steps.

Question 36

Does the warranty cover natural material variations?

Accepted Answer

No. Natural materials such as solid wood and genuine leather will exhibit variations in grain, texture, and colour. These are inherent characteristics that make each piece unique, and they are not considered defects.

Question 37

Can I cancel my order?

Accepted Answer

Cancellations are possible only before materials have been procured for your piece. Once production is underway, cancellation is not possible as the materials and labour have been committed to your specific order. Please contact us as early as possible if you need to discuss a cancellation.

Question 38

Do you offer trade pricing?

Accepted Answer

Yes. We offer preferential pricing for qualified trade professionals including interior designers, architects, developers, and hospitality operators. Trade pricing is available on application through our trade program.

Question 39

Who qualifies for the trade program?

Accepted Answer

Our trade program is open to interior designers, architects, property developers, hospitality groups, and other industry professionals who purchase furnishings for client projects or commercial spaces.

Question 40

How do I apply for a trade account?

Accepted Answer

Please email sales@ikonik.co.za with your business name, registration details, the nature of your work, and any relevant portfolio or project references. We will review your application and respond within 5 business days.

Question 41

What benefits does the trade program offer?

Accepted Answer

Trade account holders enjoy preferential trade pricing across our full range, dedicated account management, priority production scheduling for project deadlines, access to material samples and finish swatches, and custom specification support for bespoke projects.

Question 42

Do you work on hospitality or commercial projects?

Accepted Answer

Absolutely. We have experience furnishing boutique hotels, lodges, restaurants, and commercial spaces. We can work to your project specifications, timelines, and budget, and offer dedicated project management for larger commissions. Contact us to discuss your requirements.

FAQs

General

Orders & Payment

Delivery

Care & Maintenance

Warranty & Returns

Trade Program

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